customer service course

Is this course right for you?

This course will help you if

• You want to learn how to satisfy your customers effectively
• You'd like to train your staff to be more effective in dealing with customers
• You'd like to advance your careeer within the field of customer service
• You need to improve your company's customer satisfaction levels
  

What's more you'll be learning through the award winning learnkey professional training interface, from a world leading expert within this field.

Click on this image to see an enlarged view of the award winning learnkey training module

Course description

Want to build trust and encourage repeat business? This highly motivating training book will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Gives employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. Essential for every business.

Testimonials

"Your internet based training is better than any book learning or course work you could use. If you want to, you can stop, save your work and come back to where you left off whenever you want." - Randall Utt

"You need to let people know that they get what they pay for. Although your training can be more expensive, it's far better than your competitor's. I've had a few users exclaim that something 'clicked' for them while using your training." - Matthew Pearce

"The technical material presented in your CD-ROM was outstanding. If you're looking for a more traditional approach - multimedia demonstrations, quizzes, and synchronized presentation material - we think your courseware deserves a close look." - Mark McFadden, ENT Magazine

Formats available

Online version ( RRP £147 reduced to £97)
Suitable for single users that want to become effective and successful presenters to develop their careers or present their own business.

CD version ( RRP £347 reduced to £247)
Suitable for companies that would like to teach their staff to present effectively.

You can choose which option you'd like when you click the buy now button below.

and save up to £100!
(offer available for a limited period)

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